Report a Bug

Before you report

Many "bugs" are actually browser extensions or caching issues. Please try these first:

• Hard refresh the page: Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
• Open the site in Incognito / Private mode — extensions like Grammarly can interfere with our grammar checker
• Clear your browser cache if a feature seems "stuck"

How to write a useful report

1. Which tool? Word Counter, Compare Text, Alphabetize, etc.
2. What did you do? Steps to reproduce — e.g. "Pasted 500 words, clicked Grammar, clicked Run check."
3. What did you expect? e.g. "Should have shown 5 issues."
4. What actually happened? e.g. "Nothing happened — modal stayed on 'Click Run check.'"
5. Browser and OS e.g. Chrome 122 on Windows 11, Safari 17 on macOS, Firefox 124 on Linux.
6. Screenshot or Console error (optional but very helpful) Press F12 → Console tab → take a screenshot if you see red errors.

Send your report

Email us with the details above. Attach screenshots or paste Console errors if relevant — it dramatically speeds up the fix.

What we do with your report

Bug reports go into our queue and are typically triaged within 2–3 business days. Critical bugs (data loss, security, crashes) are prioritised. We may email you back for clarification.